I was a client of Charlie's Foreign Auto Service, a block away from John's. When Charlie retired and sold his business to John's he recommended I transfer my loyalty to the new owner, for whom he had great respect. I checked out some other options, including another NAPA-related shop that quoted me a much higher price for a repair job. I gave the job to John's, whose personnel seemed not only to want my business but were genuinely concerned about me and my needs. Apparently, many others feel the same.