Hi Sonja, Thank you for sharing your feedback with us. We sincerely apologize for any stress this situation caused. We always quote a 4-6 hour window for our pre-purchase inspections to ensure that we have adequate time to properly inspect the vehicle and provide a thorough assessment. The report that we email you comes with pictures and details of what we find including items that are unsafe or raise further questions, that need attention soon, or that are in good shape. We feel that with this information you can make a well-educated decision on the purchase of the vehicle. We apologize for not doing a better job of communicating this to you at the time the vehicle was dropped off. We can understand how the wait and uncertainty surrounding the inspection may have been stressful, especially since the owner of the vehicle did not understand what was involved in our process. We know the importance of the pre-purchase inspection so we will not take any shortcuts in our inspection or reporting process. If there is anything we can do to assist you further or help with any questions, please don’t hesitate to reach out. Thank you for trusting us with your vehicle and we hope to have the chance to serve you again in the future.

Hi Janette, thank you so much for sharing your experience with us! We're glad we could provide a thorough diagnostic for your Honda Civic, even if the repair wasn't the best option. We truly appreciate your understanding, and we're always happy to help however we can. It's great to hear that our professionalism stood out to you. Thank you for trusting in John's Automotive Care, and we’re grateful for your recommendation. If you ever need assistance again in the future, don’t hesitate to reach out!

Hi, Jacob! It's always nice to receive such kind feedback. We appreciate your support and hope to see you again in the future. Happy driving!

Hi Renee, thank you so much for taking the time to share your experience! We’re really glad to hear that you felt comfortable and well-informed throughout your visit. It’s important to us that every customer feels respected, especially when they’re not as familiar with car repairs. We’re happy that we could make that happen for you! We truly appreciate your recommendation, and we’re here whenever you need us again!

Thank you for trusting John's Automotive Care, Lisanna! We truly appreciate your 5-star rating and are delighted to hear that you had a positive experience with us. Our team is dedicated to providing top-notch service and we're glad it didn't go unnoticed. We look forward to serving you again in the future. Drive safely!

Hi Gloria, We’re sorry to hear about your experience and appreciate you bringing this to our attention. We understand your frustration with the delay and miscommunication regarding the wheel lock. Our goal is always to provide prompt and reliable service, and it seems we fell short this time. We’ll take your feedback seriously and work on improving our processes to ensure this doesn’t happen in the future. We appreciate your patience and would welcome the opportunity to make things right. If you have any further concerns, please feel free to contact us directly. Thank you for your feedback.

Thanks, Ehrren! We truly value your continued support and we're so glad to hear that our team consistently provides exceptional service. We look forward to serving you in the future and maintaining the high standard of quality that you've come to expect from us at John's Automotive Care. See you next time!

Thank you for your glowing review, Keith! We truly appreciate your support and hope to see you again in the future. Don't forget, we're just a phone call away at (619) 280-9315 for all your automotive needs.

Thank you for your feedback, Troy! We are glad that you had a positive experience with our team at John's Automotive Care. Customer satisfaction is our top priority, so it's wonderful to hear that David provided you with great service and saved you time and money. Drive safely!