After having brought my Prius to John's for many years, I was ready to purchase a small SUV. One day, I stopped by to speak to one of your great service writers to discuss a possible replacement car. The Honda HRV was one of the recommendations, and after my investigation, I purchased the HRV. Now that the HRV is out of warranty, I have come back to John's with gratitude. This service is my first and I have received a beyond excellent experience, from the various telephone calls, the compliemnetary to and from shuttle service, to closing the visit when picking up my "improved car". I feel like I have come home! Thank you.