I scheduled an appointment for 11 am, and when I called I specifically asked how long it would take as I would have other errands on that day. I was told it would take roughly 45 minutes for an oil change & tire rotation. When I showed up for my 11am appointment I was told I could pick my car up some time between 3-4pm.. for an oil change/tire rotation! I was unaware I’d have to leave my car there all day, and I had no way to get home if I even had the time to do so. I would love to have top notch award winning service on my vehicle, however if I can’t trust front end customer service, & it takes a minimum 4 hours to perform an oil change & rotation, it’s just not practical to go here. I cancelled my appointment and disappointedly taking my business elsewhere.
Betty, Thank you for providing us feedback on your recent visit. We sincerely apologize for not being clear upfront with how long the service that you requested would take. When we do an engine oil service we also do a thorough inspection of the vehicle in order to insure that the vehicle is in good condition for you, coupled with a tire rotation this generally takes 2 to 3 hours to complete. We have a new customer service specialist who we are training to provide the top notch service that we give all of our customers and because of your feedback we have discovered a topic that we had missed sharing with him. We will never intentionally mislead someone on time frames as it is not good for anyone involved. Again we apologize for giving you the wrong information when you initially called in. If you have not had your vehicle serviced yet please give us a call and we would happily provide you with a free service to show you the great customer care that we give all our customers. If you live in the neighborhood we do have a shuttle to run you home or anywhere you like and then we will pick you back up once we have completed your service. We will include a full vehicle inspection report with pictures of anything that we find in need of attention.
- John's Automotive Care