I recently had a disappointing experience at John's Automotive, where I took my car in for brake service. Unfortunately, I was shocked to find that the estimate I received was significantly higher than what I was quoted at the Toyota dealership next door for the same services. When I questioned the charges and asked for an explanation, the staff at were unable to justify the higher pricing and seemed uninterested in resolving the issue. It was clear to me that John's team was overcharging for their services, and I felt taken advantage of as a customer. In addition to the higher pricing, the customer service at was lackluster at best. The staff seemed disinterested in answering my questions and were not willing to work with me to find a reasonable solution to the problem. Overall, I would not recommend at all to anyone looking for honest and trustworthy service. Charging significantly more than a dealership for the same services is not ethical, and the lack of transparency and poor customer service only adds insult to injury. As a customer, I expect fair and reasonable pricing, as well as attentive and professional service, which I did not receive at John's Automotive. :-(((

I’ve been going here for a few years. They’re always professional, do great work, and at a good price.

They inspected my electric car for it's 15,000-mile maintenance. Cost was very reasonable. It's nice to have an option to take my electric car other than the dealer.

I didn’t have a chance to use their service because they didn’t think that they would be able to replace a battery on an electric vehicle. I very much appreciate their honesty.

Called in and they quoted me price for diagnostic. Walked in 5 minutes later and amazing customer service! They went above and beyond. Called me every step of the way. Fixed my issue and did a temporary fix on another problem of my car had. Did not charge me extra or over charge me. They listened to my rant about what was happening. They have a tow truck, shuttle and over all are just amazing. There is a piece that is currently being ordered for my car and I will be back for them to finish the temporary fix.

Very positive, will definitely go back.

Will not be returning. Forced to tow here on the weekend after a theft attempt rendered the ignition unuseable. Worked with them briefly as part of an insured repair, where Geico guarantees aftermarket parts for the life of the vehicle. They refused to do the repair, as they wanted to use stock, which I understand, but quickly became unreasonable with overpriced quotes to the insurance adjuster and both came to gridlock, forcing a stall in repairs and having to tow the vehicle to Mission Village Auto Care. Honestly, happy with the ending though. Take a trip down the street to Mission Village. Better service, better prices, better work, and trustworthy.

Cooling system repair was excellent

My first time at John’s Auto upon recommendation from a neighbor. Another repair shop had recommended an expensive repair when it was not needed. Same money was used to do appropriate maintenance. Car was delivered clean and on time. I will return.