This establishment is the quintessential "rip off"!!! I drove a friend of mine to John's to pick up her car. She took it in at 8:30 AM to have her brakes checked and a diagnostic test done. It was after 3:00 PM when we arrived and the manager said the car was ready to go. No problems with the brakes, topped off the fluids and did the diagnostic and the fee would be $100.00. Having looked under the hood the day before, I asked, "Was the fluid in the Master Cylinder low?" The manager answered, "no". Then I asked if they had reattached the air hose since I had found it detached and could only get it partly attached the day before. It was at this time that the manager got out of his chair and walked into the shop. A few minutes later he asked me to come into the shop to look under the hood of my friend's car. In amazement, I saw a radiator with no visible coolant and a beige lumpy substance coating the inside...in fact it looked as though someone had vomited in the radiator. It was apparent that a gasket had failed. There is no way on earth that this car was looked at and the fluids topped off, let alone a diagnostic test run. Yet, he was ready to take $100.00 from my friend and let her drive off thinking everything was perfect. Of course, they gave her a quote to repair her car which included a WATER PUMP! This man had no shame!!! Total quote for repairs: over $1500.00!!! I told her she didn't need a water pump and he had coolant on the quote TWICE and wanted to replace every hose on the car. After my deductions, she got out of there with $1000.00. I advised her to go elsewhere. By the way, my friend is a female senior citizen and so am I.