I came home a few weeks ago sometime after midnight on a Sunday and when I got out of my car my tire was going flat. I could hear the air rapidly leaving it. I honestly picked John's because it was open the earliest and I was hoping to get to work by 8:00 with a quick patch job. Also, they were blocks away from my apartment which is a huge plus when you have a flat. I got in there right at 7:00 AM and they said they were already backed up but would do what they could. By 7:30 they had checked all of my tires. My flat actually was unable to be patched and they also found a huge nail in another. They didn't have my tires in stock but would able to get them and put them on in half a day. I told them to do what they had to do and was just preparing to miss almost a full day's work AND my midterm test that evening. HERE'S THE IMPORTANT PART, PEOPLE!!!! They told me to hold on a second, called Discount Tires down the block, set up an appointment for me to get in right at 8:00, told me to look for a man named John and he will take care of me, AND didn't charge me one cent!!!! They actually saw that I was in a time crunch that they couldn't meet the needs of and REFERRED ME TO ANOTHER BUSINESS WHO COULD PROVIDE WHAT I NEEDED!!! I couldn't believe it! They really care about their customers. They could have easily just let me miss my important day but instead of taking my money and time they sent my business elsewhere because it was in MY best interest. You want great service? GO HERE!!! I will always be coming back to John's for any other car needs. They really made an impression with their willingness to work me into their busy morning as well as their amazing customer service and the way they care about their customers more than about screwing them just to make an extra couple hundred dollars.