Work seems thorough and good quality. My only concern is about the computerized process that's used to track/recommend repairs and create invoices. I realize that you're working hard to create lomng-term and sustaining customers with every car you do any work on. But your process is too complicated and too hidden at times. An example: I got a $50 discount for AAA, but it didn't show anywhere on the invoice, except for -$49 on an unspecified line. I asked to have your billing system explained. He tried to explain it to me, talking about pink lines, but it just got more confusing. And acutally got kind of irritating. When I ask a question, I generally expect an answer. I never got an answer. All businesses live and die based on their customer service. The customer service part of the John's Automotive experience is not good, mostly because of your automated system. Some advice: Make it simple, make it easy to see and understand, and make it feel more transparent and honest. As an example, there should be a total amount minus whatever the discount is. Not sure if you're complicating it because of some agreement you have with AAA or it's just the way your computerized invoicing system works. Regardless, you need a new, streamlined system. Get rid of the tricky, hidden areas. Make your process as clean and easy to see as the work your mechanics do. That's not happening right now. I walked out of there with a lower level of trust that when I walked in. And, this is not the first time I've felt this way. I cannot recommend you as a result. And not sure how much I will use you in the future. Like your work, but don't like your way of working.

Very polite and helpful and knowledgeable

Good service.... will return again when necessary.

They are amazing. I have going here for years and the customer service is amazing and the prices are fair.

I've always been satisfied with the service and treated well by the staff.

Best repair shop in SD old school type of business that still cares about customer service and honesty. Never take my vehicles anywhere but here.

John's Automotive is absolutely amazing. By far one of the most professional and detail oriented automotive shops that I have worked with. I recently brought my car in that was having massive break issues, Dave and his team were fast, thorough and courteous. I had my car towed from a different auto shop that morning and by afternoon, same day, they had done a complete inspection and a detailed list with pictures of the underside of my car, so they could explain in depth where the issues were. I would recommend this automotive shop to anyone who asks and will continuously use them for the foreseeable future. Comment from John E. of John's Automotive Care Business Owner 10/17/2017We are truly grateful for your outstanding feedback Roxanne, thank you so much. We take great pride in providing top-notch customer service and automotive repairs and it's always humbling to hear that we've delivered! We are thankful for your recommendations, as we know that's one of the best ways to gain new customers! Read more

Stopped by today to find out why my check engine light was on. I looked up John's on Yelp and saw all the wonderful reviews. The best part, they're located in my neighborhood. I had really high hopes for a great experience. So we get there and my husband is asking Byron questions about the process to diagnose the issue. Even though my husband was asking more questions than Byron thought he should be asking, or as Byron put it he was "getting ahead of himself", there is a way to speak to customers and answer questions without sounding condescending and rude. Maybe our business wasn't worth his time. I will definately be getting get a 2nd opinion. A very disappointing experience.

I have been a customer of John's for eight years. I have always found them to be helpful, courteous, and most-of-all, honest. I highly recommend them. Len Berman Len the computer guy

The staff always does their best work at the lowest prices possible. Everyone is friendly and makes the effort to remember their customers personally.