Stopped by today to find out why my check engine light was on. I looked up John's on Yelp and saw all the wonderful reviews. The best part, they're located in my neighborhood. I had really high hopes for a great experience. So we get there and my husband is asking Byron questions about the process to diagnose the issue. Even though my husband was asking more questions than Byron thought he should be asking, or as Byron put it he was "getting ahead of himself", there is a way to speak to customers and answer questions without sounding condescending and rude. Maybe our business wasn't worth his time. I will definately be getting get a 2nd opinion. A very disappointing experience.

I have been a customer of John's for eight years. I have always found them to be helpful, courteous, and most-of-all, honest. I highly recommend them. Len Berman Len the computer guy

The staff always does their best work at the lowest prices possible. Everyone is friendly and makes the effort to remember their customers personally.

Johns Automotive is the best! They can fix all my vehicle's needs and typically the same day. They are a model for great customer service.

For the most of it I think you do very good work. I think you are good honest people, you make me feel welcome when I come in the door. I enjoy coming there.

I am always able to get in and have them check my car in a timely manner. They keep me informed as to what is needed to be done with my car, and whether something needs to be done now or if it can wait. Very professional and courteous!

Great working with John’s Automotive. They communicated well, were on schedule (or ahead!), and had really fair pricing. They did a very comprehensive analysis of our Toyota and produced a solid plan to rehabilitate our ‘97 4Runner

Always feel confident I've been well taken care of here. Professional,and friendly.

I’d like thank JAS for their great customer service. I walked in on Sat. Because my check engine light was on. Met with John, who immediately gave me an appt for the following Monday. John’s customer service skills were superb, he was courteous and very helpful, as well as the other personnel I had contact with. I bought my car in, and after having it evaluated, I received an Email, with pics of the problems found, plus a personal phone call explaining the issues, John kept in touch with me throughout the day with his finding, and offered me great solutions. I found the estimates to be very fair, the work was superb, my car hasn’t run this great in awhile. After a day or so, John and myself chatted, to see if the problems persisted, which they did not, and I’m a very happy customer. I would definitely refer anyone in need of car repairs in the future to JAC. And I will continue to be a customer for years to come. Never have experienced better service Thank you all, Kent

Byron is the best!! Kept me informed.