I brought my broken down Trans Am here awhile ago because it had such good reviews on Yelp. They certainly lived up to it. I have never seen a more thorough auto shop. They take detailed pictures of everything and send you a diagnostic report on your car, with explanations breaking down any problems, what should be done, and how urgent it is. It's because of that experience that I brought a car here that I was interested in buying. I wanted their thoroughness so I could make sure I was buying a good car. It definitely helped me make my decision and now they will be my go-to shop for sure. On top of the professionalism, every single person who works here I've interacted with has been awesome, especially Justin who really seems to know everything! Dropping car knowledge bombs left and right! Seriously, just ask for Justin when you come in. He'll take care of you and never pressures you on anything. 5 stars for John's Automotive. PS: The courtesy shuttle ride to work after dropping off my car is super convenient! Comment from John E. of John's Automotive Care Business Owner 6/26/2018Thank you for taking the time to leave an amazing review Ryan! We truly appreciate the opportunity to earn your business and we are humbled to hear about your experience. We were happy to help out and look forward to helping you again any time you need us! Read more

The customer service here is excellent. It's part of their business model and they take it very seriously. I have been helped by Gustavo, Dave, Justin, and technicians Ben and Blake. This place always emails you a report of the diagnostics with PICTURES of each part. Sometimes, if you're there as the car is being looked at, they show you in person the parts that may need attention (I didn't even ask; they just offered and raised up the car again to show me a part). The thing I like best about this place is that they explain things simply and let you know your options without pressuring you. It is not the cheapest place and diagnostics is rarely free, but it's a place I would trust. Their warranty is also something to consider (3 years or 36,000 miles), and they honor it. (They also offer a lot of cute freebies, such as complimentary coffee/snacks/donuts/candy and free wifi/charging station.) Comment from John E. of John's Automotive Care Business Owner 6/25/2018Thank you so much for your feedback Tiffany! Your experience at our shop means everything to us. We look forward to seeing you again! Read more

I dropped my truck off for 2 weeks while i was out of town to find a leak in the engine bay. When they got around to looking at it on the second week, they said it was either the power steering pump or maybe a hose. 750 dollars later when I arrived home and started the truck, the power steering pump was squealing, loudly. They told me it was supposed to do that and it will stop in maybe 500 miles. I took it to two other mechanics who verified it definitely was a bad rebuilt pump. When I asked johns automotive if they checked it after install they stated yes. Either bad mechanics or liars, I have no patience for either.

I popped in on 2-13-18 and was un-expectantly romanced right before Valentine's day. I was blessed by AAA stating that this was a place to go to have a 31 point check inspection. By pure divination I was let to go to this store. The person greeted me took my car. Then they have jovial gentleman like (Bryan Coburn) who guide you through the process and collecting your information . They are like a fine machine between the mechanics, and front desk personnel. The waiting room cozy and clean with a few toys for the kiddos and clean bathrooms. Within the waiting room is free snacks, chocolate, water, Keurig coffee, pop (Soda) and a smile!! If you are within a reasonable distance they will have a courtesy to take you to work or home if it's a significant time of your car being worked on. What gentlemen! Toward the end walk you through options as far as what you need to tend to fast or latter. No pushy salesmen just honest, straightforward talk. I was deeply impressed when I was on my way out and they gave me a rose!!! I was only expecting that for ambiance of the year or for the high roller customer's but no!! They gave this to me and a man behind me. "Do Onto Others as you would have them do onto you". Beautiful people!!! I will be back where I know how to be treated like a lady because you know chivalry is NEVER Dead! Bless this secret gem in the belly of the valley of Mission Gorge also known as Grantville. Comment from John E. of John's Automotive Care Business Owner 6/25/2018Thank you for the kind words Shannon! We really appreciate your business. We pride ourselves in providing unbeatable customer service. We look forward to seeing you again in the future for your automotive needs! :) Read more

Fantastic experience from start to finish! Big shout out to Justin. I'm always skeptical when I see a flood of positive reviews, but I'm so happy it really lived up to expectations. Not only did they help me get the battery I needed, shuttle quick and efficient, but getting the e-mail breakdown of what is up with my car along with photo support of their recommendations is huge. What sold it to me though was when I was waiting for another customer to get service wrapped up. Along with the work that needed to get done to be operational, Justin brought up that the cabin filter was super dirty (photo support too!) and really should get replaced. Poor girl showed body language where the needed service was already a stretch. Justin was straight up with the customer and said that while needed, wasn't urgent and shouldn't push it if she doesn't have the money for that. No aggressive upsell, just honest and helpful. That makes me WANT to spend money here. You won yourself a customer. Comment from John E. of John's Automotive Care Business Owner 5/21/2018Thank you so much for your feedback David. We are so happy to hear that we have earned your long-term business! Read more

Very impressed with my experience at John's Automotive Care. The team members had excellent customer service and were extremely kind and personable with each customer. They pride themselves on their service and it truly shows. The waiting room is set with coffee, snacks and phone chargers to make the wait much more pleasant. They were able to accommodate my schedule and requests and even offered me rides to and from work while my vehicle was being serviced. The pricing was very reasonable as well. I definitely recommend this shop. Comment from John E. of John's Automotive Care Business Owner 4/6/2018Thank you for the outstanding feedback, Jessica. We strive to make the auto shop experience a pleasant one and we are humbled to hear that we delivered that! We appreciate you taking the time to share with us and we greatly appreciate your recommendations! Read more

Thank you johns for taking care of me while my husband was deployed. They took their time showed me pictures of the parts they replaced before and after. They also had recommendations of what other services I needed with pictures on a well organized and detailed screen. I trust what they are recommeding more knowing I can see if with my own eyes. It was Valentine's when I picked it up and they had roses for their customers. They really go above and beyond thoughtful gestures complimenatrary drinks and snacks in the office, a little bag of candy in my car with note, and if all that wasn't enough, they gave me free car wash coupon. I will definitely be back. I really can feel the family environment they have in the office and with their customers. Great job....way to change the way people think about auto shops..you guys are the real deal Comment from John E. of John's Automotive Care Business Owner 3/29/2018Thank you for the tremendous feedback, Jlynn, we truly appreciate it! We take great pride in providing the best auto shop experience and educating our customers as much as possible and we are humbled to hear that we delivered just that! We look forward to the next time we get to work together! Read more

I wish I could keep them as a secret but I must shout from the rooftops as I feel they would be top of the lists of auto repair. They treat you fairly and nice and they are honest! I just wish I would have found them sooner. Comment from John E. of John's Automotive Care Business Owner 3/27/2018Susan, thank you for the great feedback, we truly appreciate it! We are so happy that you were able to find us and we look forward to working with you again in the future. Read more

I went by John's Automotive because my check engine light was on. I had my vehicle serviced there before . They cleared the codes and never told me what the code / issue was. I called back to see if it was possible to obtain that information and they stated it was not. Seems they just wanted me to spend $ to have them run a diagnostic instead of helping their customers. This has made it extremely difficult to identify the problem as there are no longer codes because they cleared them. The mechanic didn't even ask before he did that- just let me know he cleared them. Comment from John E. of John's Automotive Care Business Owner 3/30/2018Hello Amber, I am sorry that we were not able to meet your expectations when you were in the last time. I called you on the number you gave us on your first visit and on the second time I called it I was told that you had borrowed someone's phone at that time and they had no way to contact you. When people are in a time crunch we offer to read a code to make sure that it is not something that will put you or your vehicle in danger and if it won't then you can bring the vehicle back when it is convenient for you. You did not want us to diagnose your vehicle you only wanted us to look at your code and tell you what was wrong with the vehicle. Reading the code does not always tell you what the real problem is, it just points us in a direction to start our testing. When we pull a code and decide it is not a danger to you or your vehicle we ask if you want to clear the code to see if it will come back just to verify there is a problem so we don't spend your time and money to test a vehicle that does not have a current problem. If you had left it with us to test we would have had a record of the code but since we did not start a repair order for you we had no place to save that information. If you have any further questions or concerns please give us a call anytime and we will be happy to assist you. Read more

I love this place! The guys there don't make me feel dumb since I don't know a thing about cars. I felt very taken care of and my car is in such good hands! Having conversations on the phone was so great, and if I didn't understand they could explain things very easily- that's how you know you've got a pro! They were so much quicker than expected and I got an email with everything they checked WITH PICTURES! So not only do they have a file on location, but I do as well! I also got a lift to and from home to be able to leave the car there and not have to sit and wait. And through all of this they were honest and kind and I got my door opened when I was leaving...last but not least...I got a coupon for $5 off my next visit AND a bag of candies. Most positive mechanic experience I have had in a very long time!!! Big thanks to Justin at the front! Comment from John E. of John's Automotive Care Business Owner 3/23/2018Thank you for the outstanding feedback, Maya!! We strive to deliver the best auto shop experience and we are so humbled to hear that we achieved that! We look forward to seeing you again. Read more