I had a great experience here. $25 gift certificate and a top notch oil change!! I have found my go to spot. Michael was a real gem! He was very attentive and has super customer service skills. Comment from John E. of John's Automotive Care Business Owner 7/17/2019We're so happy to hear that, Claire! Glad Michael was able to assist you with his quality customer service skills, that you had a great oil change, and appreciated our $25 gift certificate! Let us know if there's anything we can help out with next time! Read more

This review is long overdue! I first had my car serviced here back in October. I was very impressed with the service. Everyone I dealt with was professional and friendly. I got all my questions answered and felt confident bringing my car in for service. They saved me a lot of money by educating me about services that my dealership said I needed ASAP but were actually not necessary for another 6 months or more. I appreciated that! Their shop is clean and organized and everyone there is attentive and efficient. I recently went in for an oil change and their service was great again. I found this shop online by reading reviews and now I know what people are talking about. It’s rare to find a business that pays attention to the details and delivers great service. So when a company does, they should be acknowledged. I’m a very satisfied customer. Thanks so much!

This review is long overdue! I first had my car serviced here back in October. I was very impressed with the service. Everyone I dealt with was professional and friendly. I got all my questions answered and felt confident bringing my car in for service. They saved me a lot of money by educating me about services that my dealership said I needed ASAP but were actually not necessary for another 6 months or more. I appreciated that! Their shop is clean and organized and everyone there is attentive and efficient. I recently went in for an oil change and their service was great again. I found this shop online by reading reviews and now I know what people are talking about. It's rare to find a business that pays attention to the details and delivers great service. So when a company does, they should be acknowledged. I'm a very satisfied customer. Thanks so much! Comment from John E. of John's Automotive Care Business Owner 7/17/2019Stacey, we appreciate the amazing feedback! Thank you so much for being a customer with us and for trusting John's Automotive Care for your automotive needs. Providing education and honest solutions for our customers is something we make a priority every day, so thank you again for sharing your experience! If there is anything we can assist with, please let us know. We look forward to working with you again! Read more

They are a bit out of my way these days, but worth it. Great customer service.

Excellent service and advice. Very friendly and accommodating office staff.

Everything was ok. We enjoy the prompt wait time and auto repair.zz

Well, after a two-year relationship with John's Automotive, I am breaking up with them. Apparently "preventative maintenance" is a bad word. Let me start by saying that I drive less than 3000 miles a year. After purchasing a used vehicle I brought it in two years ago for some much-needed maintenance and told them to spare no cost. Inspect it top to bottom, back to front, up and down. I even told them the brakes were squeaking and driving me nuts. "Perform a 70,000 tune up and inspection"! Though the vehicle didn't have 70,000 miles on it. I picked it up thinking that any issues were addressed. I specifically asked about the brakes and they said that the car didn't need them. Fast forward to 3 days ago. I take my car in for an oil change and tune up. I was told by the mechanic that I was way overdue for maintenance and didn't even need to be there. I reply "I insist" and walk away with a $303 estimate. Fast forward 2 2 days ago. I get a call from John's Automotive stating that my estimate has gone from $303 to $3,800, because the drivetrain was that bad and the brakes, pads and rotors are bad! This was my "What..... wait" moment. If the belt was so bad it should have been caught two years ago. And brakes just don't disintegrate in 2 years. This stuff should have been done two years ago. I realize that these are fixes that need to be done. If it's broke and needs to be fixed, to be safe. Then come into play the estimate with the recommendation of replacing the windshield wipers. Come to think of it, they should have been replaced two years ago as well. Thank you for the free windshield wiper blades today and thank you for a discount in labor for the drivetrain....but I will not be back. Apparently there is zero communication between the front desk staff and the mechanics. This makes me wonder, what did I overpay for before? Was the work that was done previously on my other vehicles really done and was the job satisfactory? Don't let the glossy exterior, free water, snacks and free rides home fool you. There is only one word that I can use to describe my experience....."Inept". Comment from John E. of John's Automotive Care Business Owner 7/26/2019Michael, we're sorry that you are frustrated with your last service. We work very hard with our customers and only recommend services that are needed immediately and services we feel can wait, we will recommend doing so. We reached out to you a few days ago hoping to connect about what is going on. Would you be willing to give us a call back so we can see what we can do to make the situation right? Please let us know if you would be willing to talk and if so when would be the best time to reach you. Hope to hear from you soon. Read more

Well, after a two-year relationship with John's Automotive, I am breaking up with them. Apparently "preventative maintenance" is a bad word. Let me start by saying that I drive less than 3000 miles a year. After purchasing a used vehicle I brought it in two years ago for some much-needed maintenance and told them to spare no cost. Inspect it top to bottom, back to front, up and down. I even told them the brakes were squeaking and driving me nuts. "Perform a 70,000 tune up and inspection"! Though the vehicle didn't have 70,000 miles on it. I picked it up thinking that any issues were addressed. I specifically asked about the brakes and they said that the car didn't need them. Fast forward to 3 days ago. I take my car in for an oil change and tune up. I was told by the mechanic that I was way overdue for maintenance and didn't even need to be there. I reply "I insist" and walk away with a $303 estimate. Fast forward 2 2 days ago. I get a call from John's Automotive stating that my estimate has gone from $303 to $3,800, because the drivetrain was that bad and the brakes, pads and rotors are bad! This was my "What..... wait" moment. If the belt was so bad it should have been caught two years ago. And brakes just don't disintegrate in 2 years. This stuff should have been done two years ago. I realize that these are fixes that need to be done. If it's broke and needs to be fixed, to be safe. Then come into play the estimate with the recommendation of replacing the windshield wipers. Come to think of it, they should have been replaced two years ago as well. Thank you for the free windshield wiper blades today and thank you for a discount in labor for the drivetrain....but I will not be back. Apparently there is zero communication between the front desk staff and the mechanics. This makes me wonder, what did I overpay for before? Was the work that was done previously on my other vehicles really done and was the job satisfactory? Don't let the glossy exterior, free water, snacks and free rides home fool you. There is only one word that I can use to describe my experience....."Inept".

I was impressed by the report that included pictures of the vehicle to document everything. I have never seen that at an automotive shop.

Thank you Justin for your excellent and friendly customer service. You kept me well informed of the repairs and the progress. Also thanks to the AAA office for directing me to JAC. After years of getting auto repairs from the auto dealer services, this is by far the best . And it's in my zip code.