Excellent customer service

I was pleasantly surprised with all the caution you have taken regarding the virus. Excellent job. I was in and out in record time and really appreciated the cleaning of everything. Best virus precautions I have seen.

James automotive has outstanding customer service. I’ve been here twice and each time I’m impressed. Especially during this pandemic. They are taking the measures to make sure we practice social distancing while still providing friendly and quick service.

Awesome service,right pricing. I would recommend you to my friends.

Excellent service and excellent work.

Always honest and knowledgeable. Personable and went above and beyond. I love Erica! During this difficult time, she arranged for my car to be delivered. Thank u!!

I meant to do this a little while back.. I recently posted a 1 star review here. I am really pleased to say that I have been turned into a customer here now. I had some discussions with a few of the people here and they handled their customer service better than I expected. My earlier review posted that my battery was dead after getting it back, which is true, but they offered me a discounted rate for a battery and coupons as well. I also had issues with my brakes and they were helpful in solving my problem and understanding that not everything is about money. Erika is a really sweet and kind person and her customer service is amazing. Brian is also a really helpful and understanding person as well. I think the biggest compliment I could say is that we didn't see eye to eye on things at first and many people took the time to hear me out and understand my concerns and I truly appreciate that. Thank you Okay so first off let me start off by saying it was my first time going to this place. The first girl I spoke to in the office was really sweet and kind I can in because my brakes were not functioning properly and for an oil change and wind shield wipers. I was called and told my battery needed replacing as well as my power steering an extra $700 expense on top of the 500 I was already spending. I declined to do those two items, but did the rest. My battery was a year old and never had trouble turning over not even once. Get the car back my brakes are working good, but suddenly the second time I got to turn over my car.... dead. Battery went from operating perfectly to completely dead. In one da... called back and explained my concern and someone I believe named Donna said she would ask the Mananger. Got back to me and was told an extra 150$ or so. I was shocked... felt like it's so hard to trust a mechanic and these guys wanted to charge me again after I JUST spent 500 dollars and had nothing wrong with my 1 year old battery and all of the sudden dead... Customer service was great upon meeting, but left me feeling like I shouldn't trust these guys. I just spent 500$ and had to return to do power steering yet they couldn't see how my sudden battery dying was an issue. I live right down the street and because of this lost a lifetime customer. I definitely felt taken advantage of and felt like I couldn't trust them as a business. I would not encourage someone to take their car here Read more

Love this place. They are as honest as the day is long and the friendliest place in town! I recommend them for all of your cars needs.

I had a great experience at Johns. Ereka was extremely helpful to me on the phone and she was able to help me figure out my tire size to have the tires ready for me to get serviced during my lunch break. I really appreciate the help and they were even able to give me a discount for being a essential healthcare provider.

AMAZING KIND SERVICE! As always Justin is fantastic! We've been going to Johns for over 10 years! Terrific everytime!