Oh the joys of car maintenance- especially when both of your cars need maintenance at the same time! I found John's randomly while seeking a second opinion for one of our cars through reviews online. I could not have been happier with my experience. Not only were they incredibly efficient, thoughtful and communicative (Benjamin was amazing) throughout the entire experience, but they truly did go above and beyond as our two cars shifted between their service and dealerships (for warranty and recall repairs). Instead of being frustrated at my back and forth (which truly would have been their right) they went above and beyond to make sure I had thorough and complete reports to take with me to the dealership and volunteered to communicate directly if needed in order to make sure the correct repairs were made. In the end, when we decided not to complete the repairs on one of our vehicles, again, they could have been frustrated at the time and energy, including bringing in an additional expert, but instead helped me with making the donation of my vehicle to a great cause. Finally, when the experience of giving up a car I'd had for 10 years was more emotional than expected, they had tissues handy as they helped me clean out my car. Above and beyond is an understatement.
Collene, thank you for this wonderful review!! We greatly appreciate your feedback and are so happy to know that you chose us based on our social media presence, and in turn, ended up having a great experience with our team. Thank you again and we look hope to work with you again in the future!
- John's Automotive Care