It's interesting how many customers come in and say, "I don't know anything about cars, but this is what's happening with my car." Back in the old days, if your phone broke, you purchased a new cord, because that's probably what was worn out. Now, when my iPhone isn't working, I call the Genius Bar and make an appointment. I walk in at my appointed time, hand the wonderful Apple employee my phone and say, "It's broken. It won't open when I drag my finger across the screen.” I don't know why. I don't care why. I just want it to work. It's usually something I did and I'll try not to do it again, but no guarantees. In the past, many people had a lot of knowledge about vehicles. Many people performed oil changes, tune-ups and worked on brakes in the garage with their dad. They had a basic understanding of a vehicle’s mechanical systems. When they did have to bring their vehicle in for repairs, they could tell the technician which system was malfunctioning. In my opinion, people still have ... read more