Jeff and I were fortunate enough—as owners of an ‘A NAPA AutoCare’ business—to be chosen to represent the NAPA Central Division on the AutoCare Advisory Council. We served a two-year term and traveled to the meetings twice a year. It was an honor and a privilege to have the opportunity to make an impact in our part of the automotive world. Along with the eight other divisions represented, we looked at programs meant to enhance the customer experience as well as help NAPA AutoCare automotive repair shops function well as businesses. The nine divisions each bring their own unique perspective and knowledge to the table for the betterment of the AutoCare program. Each one has their own story and business model, and wants success for other shop owners. Being an independent small business owner means making a lot of decisions daily. You wear many hats—some fitting better than others. One thing I love about the automotive repair business is the willingness of other shop owners to answer a que ... read more