Have you ever wondered about the process of auto repair? When you drop your vehicle off, what happens in ‘the bays’? While not every auto repair shop has the exact same process, I’m guessing that most processes are similar to ours. When you schedule your appointment, based on what type of work you are having done, the service advisor takes an educated guess at the amount of time needed to perform the work or diagnose the problem. We have a finite number of labor hours a day so we work to fill those hours and schedule the vehicles accordingly. Our goal is always to meet the timeframe stated to the customer. I’d like to say that always happens, and it usually does, but there are times when the bolt breaks or a part doesn’t arrive and that changes the time frame. The service advisor takes all the information and enters it into his computer. This information is then sent via an iPad to the technician chosen to work on your vehicle. The technician brings your vehicle into the bay, and proce ... read more