We have a customer that has been driving for 58 years and has never gotten a ticket. Not one for speeding or parking, nothing. He also has never been involved in an accident. When he stops in to chat with Jeff and they have an ongoing conversation about this milestone. When you watch people on the road today, it's amazing how much driving has changed over the years. When Bob started driving, drivers paid attention to the road. There were no cell phones, GPS technology, Starbucks coffee in the cup holder, no distractions. We hear all the stories about someone's last text before they crashed their car, or the “almost” accidents when someone chatting on their cell phone cuts another driver off on the road. Sometimes we are that person and understand what we're doing when we look up and realize we weren't paying attention to our driving as much as we thought we were. I read something when I was a teenager that said you should drive as if every car on the road was out to hit you. Defensive ... read more

More women are making the choice to join the ranks of the automotive world as engineers, salespeople, auto technicians, supply chain managers, CEOs, etc. Networking our way. Sharing stories of success and challenges. The moments of clarity when you realize there are many shared experiences and you contribute to the conversation. Being a proud Michigander while listening to Cynthia Kay and Doreen Bolhuis— co-authors of Stop Wishing, Stop Whining, Start Leading—talk about aspiring to lead. Both speakers have built businesses in Grand Rapids and are an inspiration as a woman business owner. Speaking with women from all over the country that I’ve met at past conferences. Meeting new members and recognizing the growth of this organization. Being inspired by a young woman from Pennsylvania who, at 17 years old, is on her way to a career in the automotive field and is taking the steps to make it happen. Having the opportunity to listen to Megan Meyer of Randy Meyer Racing, Inc talk about over ... read more

No, it can’t do that. We hear several times a day, “Can you hook up the computer to see what is wrong with my car?” While technology is amazing and the scanners and computers we use are an important part of the diagnostic process, they don’t tell us exactly what the problem is. The most important part of the diagnostic process is the technician and his experience, education and skills. A scanner can give the technician the starting piece of the puzzle and he has to fit it all together. The code may indicate what general area of the vehicle is malfunctioning, but it’s up to the technician to figure out what part is failing to do its job. Most technicians avoid being ‘parts changers’ and want to get to the root cause of the problem. In the past, diagnoses were simpler because cars were simpler. They didn’t have numerous computers helping to run the system. If your vehicle was hesitating, a tune-up was recommended. Today, that hesitation can come from a myriad of different parts or proble ... read more

I’m fortunate to work with a great bunch of professionals that love what they do. Customers will sometimes ask about the technician that worked on their vehicle. I decided that I would do a Q&A with our technicians so our customers would get to know a little bit about them. I’m going to start with Gordon because he has been here the shortest amount of time and has also been in the automotive industry a short time. We hired him shortly after his graduation from the MTEC program at Grand Rapids Community College. He had previously been in a completely different industry for the past ten years. How long have you worked at Arie Nol Auto Center? I’ve been here for nine months. Why did you decide to go into the automotive industry? When I was young, I watched my Dad and my uncle work on my Uncle’s race car and that sparked my interest but I didn’t pursue it until I decided to make a career change. What would you tell someone in high school that is thinking about the automotive industry? A ... read more

Technology is an interesting beast. It has changed our lives in almost every way. We live in a day and age where change is constant. I’ve read articles that say that the human mind has to adjust to the rate of technological change because it is more rapid than ever in history. I don’t work on vehicles, so it’s rare that I can assist a customer with the mechanics of their vehicle. A while ago, an older woman came to the shop counter and explained that her son bought her a GPS unit for a long trip. Appreciative yet clueless on how to use it, she had hoped someone could help her. Luckily, I know my way around a GPS unit. I have no sense of direction and don’t look at being lost as a potential problem when traveling. I assume it’s going to happen and I hope to discover something new and exciting while trying to find my way back to my route. GPS and my cell phone have changed this. My Dad once said while traveling with me that the use of GPS was going to make future generations directionall ... read more

Each of our three children has worked at Arie Nol Auto Center at some point, progressing from clean-up crew or stock person to learning how to do oil changes, tire rotations, etc. Although the older two are now in non-automotive careers that they love, Cameron has become an ASE Certified Technician and a service writer in our business. Cameron continues to follow the path that Jeff took in 1976 when he began working for his Dad at the shop. When Arie started this business in 1976, he did it because he loved fixing cars, just as Jeff does. Cameron has been around the shop his whole life and also loves cars. I wish that Arie was around to see the third generation of his family continue in his footsteps. The legacy of a family-owned business strives when you take what you learned from the previous generation, carry on the drive to succeed, and learn as much as you can to continue growing the business and supporting your community. Passing along the legacy of hard work, passion and commitm ... read more

We are in the process of putting winter tires on our family cars. I am not a fan of winter so to me this is the harbinger of what is to come. I’m probably a 5th generation Michigander so you would think that my DNA would include a snow and cold loving gene. People suggest that finding a winter sport is the key to loving Michigan winters. The problem with that is that I’d have to be outside. Making sure that my car has heat, good tires and the coolant is working correctly helps me get through the winter. Coolant/antifreeze is more interesting than one would imagine. Seriously, I always thought it just kept the engine cool but it does more than that. Worn out coolant is more electrically conductive than fresh coolant. Electrolysis (and not the hair removing kind) in the coolant causes it to become corrosive and can damage the engine and components. So it’s important that your coolant/antifreeze be tested to make sure that it is still doing all the things it is required to do. Driving alo ... read more

Drive belts are an integral part of your vehicle’s operating system as they, in conjunction with your engine, power your accessories. I’d like to share a little about the importance of maintaining your drive belts. I’m going to keep it simple and not throw around a bunch of technical words. Essentially, pulleys are attached to the engine, belts run through the pulleys which in turn power the accessory. So the belts are powered by the engine and power the accessories. If you are thinking purses, belts and jewelry, those are not the type of accessories I’m talking about. I’m talking about your water pump, charging system, air conditioning compressor, etc. There are usually several drive belts in each vehicle. When a belt breaks, it can cause damage to the surrounding parts. Replacing pulleys or other parts damaged by a belt breaking is costlier than replacing your car’s drive belt during normal routine maintenance. Technicians know how important your drive belts are and will check them f ... read more

I have a board on Pinterest devoted to pins of shoes I love. If you don’t understand that sentence, you may be a guy. Or you are missing out on the greatest time waster ever created. My Pinterest shoe board is, to me, what Car and Driver magazine is to men. I look at pictures of shoes other people love and decide if I want to pin them to my board. Like Car and Driver readers and the cars they love, I will never own 99% of the shoes that I see and like. The boards on Pinterest are somewhat like going to a car show. People stop and look at the cars and then discuss if they’ve had that car, want that car or just admire that car. I pin a pair of shoes and if someone else pins them, we’ve bonded. We like the same shoes. We’re shoe-sisters. I saw a poster that said, “Shoes make me happy. I’m superficial. Whatever.” I didn’t want to relate to that statement, but I did

There has been a lot of talk about the automotive technician shortage. If you don’t work in a trade, you may not be aware of how few students currently enter a trade field. The push for a college degree is important but not all high school students need to pursue a degree to achieve their goals. If your son or daughter likes to disassemble items to see how they work, hopefully they'll have the opportunity to use that skill in their job if that's what they enjoy. Being a naturally technical person is a gift. One I don't have but I watch it in action day-after- day. Most of the trades require post high school education. There are very few jobs you can walk into without some type of training in this day and age. We were fortunate to be asked to have a student from a local high school job shadow with us for part of a day. It's a great opportunity for all of us to share what we love about this business as well as give someone the opportunity to see what ‘a day in the life of a technician’ r ... read more